Travellers still search. Arrangers still coordinate. Companies still trade experience against control. Every year the tools improve and the work stays where it was: with the person who just wanted to get to a meeting.
It understands the person behind the trip.
It remembers.
It anticipates.
And when something goes wrong, someone is there.
Not to replace people. To remove the repetitive work that stops people giving good service. A travel team spending its day rebooking flights is a travel team not looking after anyone.